terms & conditions
By placing a reservation with Executive Town Car Service you acknowledge and expressly agree to the following polices, terms and conditions and further expressly authorise Executive Town Car Service to charge your credit card in full for all charges relating to your reservation including, but not limited to, charging your credit card in full for your reservation should you be considered a 'no show'. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.
A valid credit card is required to open an account with Executive Town Car Service. Individual accounts must also be accompanied by a credit card number.
Executive Town Car Service will not sell, rent or distribute your personal and/or financial information to any external parties. We reserve the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and conditions.
Airport arrival waiting time
Executive Town Car Service provides up to 20 minutes of free wait time for domestic arrivals. This free time is for you to disembark and collect your luggage.
Monitoring of flight arrival times
Executive Town Car Service monitors all flight arrival times when a correct flight number has been provided.
In the unfortunate circumstance that your flight is delayed beyond 1 hour, Executive Town Car Service will wait for you upon your arrival at no extra charge. Please note that once the aircraft has landed, the airport arrival waiting time condition applies.
Point to point transfers
Executive Town Car Service provides up to 10 minutes of free wait time for non-airport related reservations. The Driver will then wait another 10 minutes before considering the passenger a 'no show'.
'No Show' policy
For airport pick-up, once a passenger is considered a 'no show' according to the above conditions; the passenger will then be charged the full reservation fee plus 15 minutes waiting time.
On all non-airport related reservations, once a passenger is considered a 'no show' according to the above conditions, the passenger will then be charged the full reservation fee plus 30 minutes waiting time.
In the event that the maximum waiting time has been reached, the Driver will wait longer if instructed to do so by telephone. In this case the extra waiting time will be charged in 30-minute increments.
Executive Town Car Service requires that cancellations are received by telephone no less than 24 hours prior to the scheduled pick-up time. Failure to cancel in time will result in a charge of the full reservation cost. No administration fee is charged for cancellations.
Executive Town Car Service requires that all changes are notified by telephone no less than 12 hours prior to the scheduled pick-up time. If a reservation change cannot be made in time, it will result in a cancellation and you will be charged for the entire reservation.
Executive Town Car Service rates include all excess out-of-pocket charges, such as: road tolls, airport fees plus GST of 10%. Credit card surcharge of 11% applies on all non-cash payments. Pricing for special events such as Christmas, New Year's Eve and sporting event finals will be provided on application. Contact our office for details of current rates. If you choose to provide a gratuity or tip it is at your own discretion.
Executive Town Car Service accepts Visa, MasterCard, American Express, Diners Club and JCB. Additionally, cash and Cabcharge payments can be made directly to your Driver. Cheques will only be accepted for invoice payments.
Tax invoice statements can be forwarded to the client if required.
Business partner services policy
Executive Town Car Service uses, at its own discretion, business partners to provide transportation services for our clients.
Lost or damaged items
Executive Town Car Service and its business partners are not responsible if items that are left in the vehicle are lost or damaged. We reserve the right to charge a delivery fee for return of lost items if they are found.
Executive Town Car Service and their business partner's Drivers will assist with luggage but assume no liability for doing so.
Executive Town Car Service and its business partners are not responsible for circumstances that are beyond our control. These include, but are not limited to: traffic congestion, road closures, accidents, flight delays, weather delays.
The party paying for the reservation is responsible for all damage and/or cleaning charges incurred by the passengers, including, but not limited to: vomit/sickness ($100 cleaning fee), drinks spillage ($50 cleaning fee), burns ($250 replacement/repair), upholstery tears ($250-$500 repair/replacement) and damage to car door by opening into another vehicle or stationary object ($500-$1,000) etc.
Termination of Reservation
Executive Town Car Service reserve the right to immediately cancel any reservation without refund if the Driver feels that the passenger/s is/are placing the Driver, passengers or limousine in danger.
If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception